INFORMATION & ASSISTANCE
We're Here to Help
Need help with an order, delivery timeline, or product question? Contact our team directly using the option that works best for you.
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WhatsApp Support
Direct customer support for order tracking, flavor recommendations, and urgent delivery questions.
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Call Our Team
Speak directly with our customer care dispatchers regarding orders, stock, or payments.
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Dubai & UAE Delivery
Dispatching from Al Barsha 1. Express delivery across Dubai and same-day delivery throughout the UAE.
Customer Service & Delivery Commitments
💳 Flexible Payment Options
Cash on Delivery (COD) and Card on Delivery accepted at your door across Dubai & UAE.
📦 Discreet, Secure Packaging
Every order is packaged safely in plain, tamper-evident parcel boxing for maximum privacy.
🕒 Support Hours & Contact
Customer service is available daily from 9:00 AM to 11:00 PM GST via WhatsApp and telephone.
📍 Local Dispatch Center
Orders ship directly from our fulfillment base in Al Barsha 1, Dubai for fast citywide reach.
Frequently Asked Questions
How can I check the status or delivery ETA of my order?
Once your order is placed online, our dispatch department begins order preparation immediately. For real-time driver updates and estimated delivery timing, message our dispatch desk on WhatsApp at +971 56 554 9089 with your order number.
Where can I find delivery times and shipping rates?
We offer express delivery across Dubai and same-day delivery across Abu Dhabi, Sharjah, Ajman, and other emirates. Full details on order cutoff times, express options, and emirate-specific delivery policies can be found on our Shipping Policy page.
What should I do if an item arrives damaged or incorrect?
If your package or product is damaged or contains an incorrect item, please notify us within 24 hours of delivery. Keep all original outer packaging and contact our team via WhatsApp (+971 56 554 9089) or email (info@rxpodsdubai.ae) with clear photos. We handle claims according to our Refund and Returns Policy.
How can I verify which pod or device is right for me?
For product compatibility, RELX Pod Pro and Pod Pro 2 are designed for use with the RELX Infinity, Infinity 2, and Artisan devices. Review our in-depth Vape Device Comparison Guide or reach out to our customer support team for guidance before completing your order.