Common JUUL Problems & Solutions

The most common JUUL 2 problems are no vapour, not charging, burnt taste, leaking, and weak flavour. Most are caused by dirty magnetic charging pins, trapped air bubbles in pods, loose pod connections, or depleted e-liquid — and most are fixed in under two minutes. Clean the contacts, tap the pod, reinsert firmly, and replace the pod if the issue persists.

Key Takeaways

• Dirty magnetic charging pins are the leading cause of charging failure — a dry cotton swab fixes most cases in under a minute.
• Trapped air bubbles cause sudden drops in vapour production; tapping the pod mouthpiece-up clears most bubbles immediately.
• Burnt taste almost always means the pod is empty or the wick is temporarily dry — rest the pod, then replace it if the taste persists.
• Slow, steady draws prevent leaking more effectively than any fix after the fact.
• White flashing lights confirm Pod ID authentication; flashing red means the battery needs charging immediately.
• UAE temperatures above 40°C accelerate battery degradation and thin e-liquid — proper storage eliminates many preventable problems.
• Always use genuine JUUL 2 pods — counterfeit pods fail Pod ID authentication and produce no vapor in a genuine JUUL 2 device.
• If thorough troubleshooting fails, contact JUUL support to check warranty eligibility before purchasing a replacement.

The JUUL 2 is one of the most reliable pod vaping devices available, but daily use — particularly in the UAE’s extreme climate — creates conditions where minor issues develop over time. The good news is that the vast majority of JUUL 2 problems have nothing to do with the device being defective. They come down to dirty contacts, air bubbles, incorrect draw technique, or a pod that’s reached the end of its life.

This guide covers every common JUUL 2 problem systematically, giving you what you actually need: the cause, the fix, when to replace the pod, and when the issue warrants contacting JUUL support. Whether you’re in Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, or anywhere across the UAE, every answer is here in one place.

Common JUUL 2 Problems at a Glance

Problem	Most Likely Cause	Quick Fix	Estimated Fix Time
Not charging	Dirty magnetic charging pins	Clean with dry cotton swab	1 minute
Not hitting / no vapor	Air bubble or loose pod	Tap pod mouthpiece-up, reinsert firmly	1 minute
Leaking or spitback	Drawing too hard	Slow, steady draws; clear excess liquid	2 minutes
Burnt taste	Empty or dry pod	Rest pod briefly, then replace	30 seconds
Weak flavor	Low e-liquid or dirty contacts	Check pod level, clean contacts	1 minute
No authentication lights	Counterfeit or damaged pod	Try a genuine pod from a new pack	1 minute
Flashing red light	Critically low battery	Charge immediately	60 min charge
Rapid battery drain	Chain vaping or ageing battery	Reduce draw frequency	Immediate
Auto-firing	Liquid on the airflow sensor	Clean the sensor area, and rest the device	2 minutes
Pod stuck	Liquid dried around the pod connection	Wiggle gently, never force	1–2 minutes

Before You Start Troubleshooting

Before assuming your JUUL 2 has a fault, run through this quick checklist. Most problems are resolved at this stage without needing to go further.

1. Check the battery — double-tap the side of the device. At least one steady white light should be visible.
2. Check the pod — is it fully inserted? Remove it and reinsert firmly until the magnetic click confirms seating.
3. Clean the contacts — wipe both the pod’s gold pins and the device’s contact area with a dry cotton swab.
4. Tap the pod — hold it mouthpiece-up and tap the contact end against your palm 5–10 times.
5. Confirm the pod is genuine — white flashing lights on insertion confirm Pod ID authentication.

If these five steps don’t resolve the issue, work through the relevant problem section below.

Myth vs Fact: Common JUUL 2 Misconceptions

Myth	Fact
Every leak means the pod is broken	Small moisture around the mouthpiece is often condensation — normal and harmless
A burnt taste means the device is defective	Almost always an empty or dry pod, not a device fault
A red light means the device is broken	Red flashing simply means the battery is low — charge it
No vapour means the device needs replacing	Usually, an air bubble, loose pod, or dirty contacts
Cleaning contacts won’t fix charging	Dirty pins are the most common cause of charging issues — cleaning fixes most cases

Quick LED Guide: What Your Device Is Telling You. 

You don’t need to memorise the manual to know what your JUUL 2 is doing. Just keep these basics in mind:

• Pulsing White: The device is charging. Leave it for about an hour for a full battery.
• Flashing White (On Insertion): This is the “thumbs up”—the device has authenticated your pod as genuine and is ready to go.
• Brief Purple: This happens right after the white flash and just shows your current e-liquid level.
• Flashing Red: Your battery is critical. Plug it in immediately to prevent long-term damage.
• No Light Response: If the device is charged but doesn’t light up when you insert a pod, it’s not reading the connection. This usually means the contacts need a quick clean or the pod isn’t pushed in all the way.

Problem 1: JUUL 2 Not Charging

Possible Causes

• Dust, lint, or e-liquid residue on the magnetic charging pins of the dock or device
• A faulty or incompatible USB-A power adapter
• An unstable connection between the dock and the USB port
• A physically damaged dock with bent or corroded pins
• UAE dust accumulation on the magnetic contacts — the country’s sandy environment accelerates this

Step-by-Step Solution

1. Remove the JUUL 2 from the dock.
2. Inspect the magnetic pins on both the dock and the device base under good lighting.
3. Take a dry cotton swab and gently clean the pins on the dock, rotating to lift debris rather than smearing it.
4. Repeat on the magnetic contact area at the base of the device.
5. Do not use water, isopropyl alcohol, or any liquid directly on the pins — dry cleaning only.
6. Try a different USB-A power source — a different wall adapter, laptop port, or power bank.
7. Place the device back on the dock. White pulsing should appear within 10–15 seconds.

Expert Tip: Most JUUL 2 charging problems are caused by dirty magnetic contacts rather than battery failure. Cleaning the contacts takes less than a minute and should always be your first troubleshooting step before considering a replacement.

What NOT to Do

• Do not insert a metal object into the charging area to clean it
• Do not use alcohol or water inside the charging dock
• Do not charge in direct UAE sunlight or in a hot car — extreme heat prevents proper charging

When to Contact JUUL Support

If white pulsing lights still don’t appear after cleaning both sets of pins and testing multiple verified USB-A power sources, contact the official JUUL support team to discuss warranty eligibility before purchasing a replacement device or dock.

Problem 2: JUUL 2 Not Hitting / No Vapor

What You’ll Experience

The device is charged, and a pod is inserted, but drawing produces no vapour or significantly less vapour than normal. The device may light up correctly, but nothing comes out.

Possible Causes

• A trapped air bubble in the pod is blocking the wick
• Pod is not fully seated in the magnetic connection
• Dirty gold contact pins on the pod or inside the device
• An empty or nearly depleted pod
• Pod authentication failure due to a counterfeit or damaged Pod ID chip
• Dead or critically low battery

Step-by-Step Solution

1. Double-tap the device side to confirm at least one white light — if flashing red, charge first.
2. Remove the pod from the device.
3. Hold the pod mouthpiece-up so the contact pins face downward.
4. Tap the contact end firmly against your palm 5–10 times to dislodge any air bubbles.
5. Inspect the gold contact pins on the pod and wipe them gently with a lint-free cloth.
6. Clean the contact area inside the device with a dry cotton swab.
7. Reinsert the pod with firm, even downward pressure until the magnetic click confirms seating.
8. Watch for white flashing authentication lights.
9. Take a slow, 2–3-second draw to test.

When to Replace the Pod

Replace the pod if the vapour doesn’t recover after two rounds of tapping and reinserting, if the e-liquid is very low, or if the pod has been in daily use for several days.

Fresh pods available through the JUUL 2 Pods range include Apple JUUL 2 Pods, Crisp Menthol JUUL 2 Pods, and JUUL 2 Arctic Breeze.

When to Contact JUUL Support

If multiple confirmed genuine pods, a full battery, and clean contacts all fail to produce vapour, the device’s activation sensor may have a fault. Contact JUUL support before replacing the device.

Problem 3: JUUL 2 Leaking or Spitback

What You’ll Experience

E-liquid appears in the mouthpiece or hits your mouth when drawing. You may also notice e-liquid pooling around the pod connection area or leaking from the pod casing itself.

Condensation vs Real Leaking

Many users mistake normal condensation for a leak. Here’s how to tell the difference:

Condensation	Real Leak
A few small drops around the mouthpiece	Noticeably larger amounts of liquid
Clear or very light liquid	May have colour matching the e-liquid
Normal after extended sessions	Abnormal at any time
Wipe away with a tissue and continue	Needs troubleshooting and possible pod replacement
Occurs in all pods over time	May indicate a damaged pod or aggressive draw technique

If what you’re seeing is condensation, simply wipe the mouthpiece and continue using the device normally.

Possible Causes of Real Leaking

• Drawing too hard or too fast pulls liquid into the airflow channel faster than it can vaporise
• Squeezing or biting the mouthpiece compresses the pod body and forces liquid out
• Storing the device on its side allows e-liquid to migrate into the airflow path
• UAE heat thinning the e-liquid — warmer liquid flows more readily into the airflow channel
• A physically damaged or defective pod

Step-by-Step Solution

1. If liquid is in the mouthpiece, remove the pod and wrap a tissue around the opening to absorb it.
2. Hold the pod with the mouthpiece down and gently blow through the contact end to clear liquid from the airflow path.
3. Use a dry cotton swab to clean the device connection area.
4. Allow everything to dry briefly before reinserting.
5. Reinsert the pod and take a slow, 2–3 second draw.

Preventing Future Leaks

• Take slow, steady mouth-to-lung draws — the JUUL 2 is not designed for hard, rapid pulls
• Never squeeze or bite the mouthpiece
• Store the device upright at all times, especially overnight
• Keep the device away from UAE summer heat — pods stored in warm environments thin e-liquid significantly

When to Replace the Pod

Replace the pod if leaking continues despite correct draw technique, if the pod has visible physical damage, or if it leaks immediately from first use.

When to Contact JUUL Support

If multiple new pods all leak consistently in the same device, the pod connection area may have a fault. Contact JUUL support if this pattern persists across different pod packs.

Problem 4: JUUL 2 Burnt Taste or Weak Flavour

What You’ll Experience

A harsh, chemical, or distinctly burnt flavour replaces the normal taste. Alternatively, the flavour is still present but noticeably weaker than usual, often alongside thinner vapor production.

Possible Causes

Burnt taste:

• Pod e-liquid is very low or depleted, leaving the wick dry
• Chain vaping has overheated the coil before the wick could re-saturate
• Old pod with degraded coil

Weak flavor:

• Pod e-liquid is running low
• Air bubble partially blocking the wick
• Dirty contacts reduce power delivery
• Pod stored in heat, affecting e-liquid integrity

Step-by-Step Solution

For burnt taste:

1. Stop drawing immediately — continuing heats a dry wick and makes recovery less likely.
2. Remove the pod and hold it up to light to check the e-liquid level.
3. If very low or dark, replace the pod.
4. If the liquid still looks adequate, rest the pod horizontally for 2–3 minutes to re-saturate the wick.
5. Reinsert and take one slow test draw.
6. Replace the pod if the burnt taste persists.

For weak flavour:

1. Tap the pod mouthpiece up to clear any air bubbles.
2. Clean the gold contact pins on both the pod and the device.
3. Reinsert firmly and check battery level.

Clean Contacts vs Replace Pod: When to Do Which

Situation	Clean Contacts	Replace Pod
Charging issue	✓ — always try first	✗
Burnt taste	✗ — won’t help	✓ — pod is depleted
Weak flavor	✓ — try first	✓ — if cleaning doesn’t help
Leaking	✓ — clean after leak	✓ — if pod is damaged
Authentication failure	✓ — try first	✓ — if cleaning doesn’t resolve
No vapor with air bubble	✓ — clean contacts	Only if tapping doesn’t work

When to Replace the Pod

Replace immediately when a burnt taste persists after resting, when the liquid is clearly low or dark, or when the pod has been in active daily use for several days. Fresh pods available include JUUL 2 Autumn Tobacco, JUUL 2 Blackcurrant Tobacco, JUUL 2 Polar Menthol.

Problem 5: JUUL 2 Auto-Firing

Possible Causes

Auto-firing in the JUUL 2 is most commonly caused by e-liquid that has leaked into or around the airflow sensor area. When liquid coats the sensor, it can mimic the airflow pattern of a draw, triggering the device without any input from the user.

Step-by-Step Solution

1. Remove the pod immediately and set the device on a tissue with the pod opening facing down.
2. Allow any loose liquid in the device to drain onto the tissue for several minutes.
3. Use a dry cotton swab to clean around the pod opening and inside the device cavity where the pod normally sits.
4. Clean the airflow sensor area carefully — the small opening where air enters during a draw.
5. Allow the device to rest for 5–10 minutes before reinserting a pod.
6. Reinsert a fresh pod and take a gentle test draw to confirm normal operation.

When to Stop Using the Device

If auto-firing continues after cleaning and resting the device, stop using it immediately. An auto-firing vape device that doesn’t respond to cleaning should be taken out of service and assessed by JUUL support — do not attempt to continue using a device that activates without user input.

Problem 6: JUUL 2 Pod Stuck

Possible Causes

• E-liquid that has leaked into the pod connection area and dried, acting as an adhesive
• The pod is being inserted at a slight angle, and the casing is slightly catching
• Debris around the pod connection area

Step-by-Step Solution

1. Do not use pliers, knives, or any metal tool to force the pod out.
2. Grip the pod firmly between your thumb and index finger.
3. Apply gentle, even pressure while wiggling the pod very slightly from side to side — do not pull at an angle.
4. The pod should release with mild, steady pressure.
5. Once removed, clean the pod connection area in the device with a dry cotton swab to remove any dried liquid that caused the sticking.
6. Check the pod for damage before considering reinserting it.

What NOT to Do

• Never use pliers — they deform the pod casing and can damage the device connection permanently.
• Never insert a sharp object to lever the pod out.
• Never force a pod that isn’t releasing — steady, gentle pressure is always sufficient with genuine pods.

Problem 7: JUUL 2 Pod Not Recognised / No Authentication Lights

Possible Causes

• Pod not fully inserted — the connection requires deliberate firm pressure
• Dirty contact pins are preventing the Pod ID chip from communicating
• A counterfeit pod without a valid encrypted Pod ID chip
• A physically damaged pod with a faulty chip

Step-by-Step Solution

1. Remove the pod completely and reinsert with firm, even downward pressure until the magnetic click is clear.
2. If no authentication lights appear, clean the gold pins on the pod and device contacts with a dry cotton swab.
3. Reinsert again.
4. If a different pod from the same pack also fails, try a pod from a completely different pack.
5. If a new pack from a verified source authenticates normally, the previous pack had a quality issue.

How UAE Weather Affects Your JUUL 2

UAE summers present specific challenges for electronic devices and e-liquid products that most troubleshooting guides written for other markets never address.

Temperature Effects on the Battery

Lithium-ion batteries in the JUUL 2 are calibrated for operation in standard ambient temperatures. UAE summer temperatures regularly exceed 40°C outdoors and can reach 60°C+ inside parked cars. Prolonged exposure to these temperatures accelerates battery ageing, reduces maximum charge capacity over time, and can cause charging to fail to initiate in extreme heat.

Practical recommendation: Always charge and store the device in a cool, air-conditioned indoor environment. Never leave the device in a parked car, even for short periods during summer months.

Temperature Effects on E-liquid

Higher temperatures reduce e-liquid viscosity — the liquid becomes thinner. Thinner e-liquid flows more readily into the airflow path of the pod, increasing the risk of leaking even with correct draw technique. It also absorbs into the wick faster, which can cause the coil to run dry more quickly and produce a burnt taste earlier in a pod’s life.

Practical recommendation: Store pods in their original sealed packaging in an air-conditioned environment. Never leave pods in direct sunlight or in a hot car.

Condensation and Humidity

Transitioning a cold device from air conditioning into humid outdoor UAE air can cause condensation to form inside the device, which may feel like leaking but is actually normal moisture accumulation. Allow the device to adjust briefly when moving between very different temperature environments.

UAE Storage Recommendations

Situation	Recommendation
Storing overnight	Upright in an air-conditioned room
Carrying during outdoor activities	In a pocket or bag away from direct sun
In a car	Never leave unattended — remove when exiting
Pod storage	Original sealed packaging, cool indoor location
Charging	Cool, shaded indoor environment only

Cleaning and Preventive Maintenance

What You’ll Need

• Dry cotton swabs
• A lint-free or microfiber cloth
• Good lighting

Step-by-Step Cleaning

Charging dock pins:
Remove the dock from power. Use a dry cotton swab to clean the magnetic pins, rotating to lift debris. Reconnect only after confirming pins are clean.

Device contact area:
With the pod removed, use a dry cotton swab to clean the contact area where the pod connects. Pay particular attention to any areas showing e-liquid residue.

Pod contact pins:
Before inserting any new pod, wipe the gold contact pins with a lint-free cloth. This five-second step prevents debris transfer into the device and maintains reliable authentication.

Mouthpiece area:
After any spitback or leaking episode, use a cotton swab to absorb excess liquid from around the mouthpiece before reinserting a pod.

Preventive Maintenance Schedule

Task	Frequency
Clean magnetic charging dock pins	Weekly
Clean the device contact area	Weekly or after any leaks
Clean the pod contacts before insertion	Every pod change
Inspect the pod for the liquid level	Daily
Inspect the mouthpiece for liquid	After each session
Store the device upright	Always
Check UAE storage conditions	Ongoing

How to Keep Your JUUL 2 Running Like New 

To avoid common headaches and get the most out of your device, keep these simple habits in mind:

• Keep it Dry: Never use water or alcohol to clean your device. Moisture is the enemy of electronics; a dry cotton swab is all you need.
• Avoid Sharp Objects: If your pod is stuck, don’t reach for pliers or a knife. Wiggle it gently by hand. Metal tools can permanently damage the sensitive internal pins.
• Mind the UAE Heat: This is crucial. Never leave your JUUL 2 in a hot car or direct sunlight. Extreme heat thins your e-liquid (leading to leaks) and can permanently degrade your battery.
• Store it Upright: Whenever you’re not using it, keep your device standing upright. It’s the easiest way to prevent e-liquid from seeping into the wrong places.
• Pace Yourself: If you’re used to “chain vaping,” try to slow down. Giving the device a few seconds between puffs prevents the wick from drying out and keeps the flavour fresh

When to Replace the JUUL 2 Device

Most JUUL 2 problems are pod-related, not device-related. Consider replacing the device only when:

• Charging consistently fails despite clean contacts, multiple tested power sources, and a confirmed-working dock
• Multiple confirmed genuine pods from multiple different packs all fail to produce vapour in the same device
• LED indicators show persistent unexpected behaviour not matching the standard reference
• The device has been physically dropped and shows signs of internal damage
• Battery life has declined to a fraction of the original performance despite consistently correct charging habits
• Auto-firing persists after thorough cleaning

Before purchasing a replacement, contact JUUL support to assess warranty eligibility. The JUUL 2 Starter Kit and JUUL 2 Slate Grey Device are available from authorised sources when a replacement is confirmed necessary.

Complete Troubleshooting Reference

Problem	Primary Cause	Step 1	Step 2	Replace Pod?	Contact Support?
Not charging	Dirty magnetic pins	Clean with a dry swab	Try a different USB-A source	No	If cleaning fails
No vapor	Air bubble	Tap pod mouthpiece-up	Reinsert firmly	If nearly empty	If multiple genuine pods fail
Burnt taste	Empty or dry pod	Rest pod 2–3 min	Replace if persists	Yes, if it persists	If new pods also taste burnt
Leaking	Aggressive draw	Slow steady puffs	Clear liquid, clean area	If pod damaged	If all the pods leak in the device
Weak flavor	Low liquid or bubble	Tap pod	Clean contacts	If liquid low	Rarely needed
No auth lights	Pod not seated	Reinsert firmly	Clean contacts, retry	If chip damaged	If no pod authenticates
Flashing red	Dead battery	Charge immediately	—	No	It won’t charge
Auto-firing	Liquid on the sensor	Clean the sensor area	Rest device	No	If it persists after cleaning
Pod stuck	Dried liquid adhesion	Wiggle gently	Clean the connection area	Check for damage	If the device is is damaged
Gurgling	Liquid in airflow	Blow through pod	Wipe the device area	If damaged	Rarely needed

FAQ

Why is my JUUL 2 not hitting?

A JUUL 2 that isn’t hitting is usually caused by a trapped air bubble, dirty contacts, an improperly seated pod, or an empty pod. Remove the pod, tap it mouthpiece-up 5–10 times, clean the gold contacts on both the pod and device, and reinsert firmly until the magnetic click confirms seating. White flashing lights confirm the pod has authenticated correctly.

Why is my JUUL 2 not charging?

The most common cause is dirty magnetic charging pins. Clean both the dock and device pins with a dry cotton swab and try a different USB-A power adapter. Avoid charging in UAE summer heat — extreme temperatures prevent charging from initiating. If white pulsing lights still don’t appear after cleaning and testing multiple sources, contact JUUL support.

Why is my JUUL 2 blinking?

A flashing red light means the battery is critically low — charge immediately. White flashing on pod insertion confirms Pod ID authentication. White pulsing means the device is charging. No light response on pod insertion suggests the pod hasn’t authenticated. Unexpected patterns not matching these descriptions may indicate a device fault.

Why does my JUUL 2 leak?

Leaking is almost always caused by drawing too hard, squeezing the mouthpiece, or storing the device on its side. UAE heat also thins e-liquid and increases leak risk. Take slow, 2–3 second steady draws and store the device upright in a cool environment. Clean excess liquid from the device area with a dry cotton swab.

Why does my JUUL 2 taste burnt?

A burnt taste means the pod is nearly empty or the wick is temporarily dry from chain vaping. Stop drawing; allow the pod to rest for 2–3 minutes horizontally, then take one slow test draw. If the burnt taste persists, the pod is depleted — replace it.

Can I clean my JUUL 2 contacts?

Yes — and you should do this regularly as preventive maintenance. Use a dry cotton swab to clean the magnetic charging dock pins and the device contact area. Wipe gold pod pins with a lint-free cloth before each new pod insertion. Never use liquids on the contacts.

How long do JUUL 2 pods last?

A JUUL 2 pod delivers approximately 200 puffs for most users. Actual lifespan depends on draw length, frequency, and session habits — chain vaping depletes pods significantly faster than paced use with pauses between draws.

How do I know when my JUUL 2 pod is empty?

The clearest signs are a persistent burnt or harsh taste, noticeably thinner vapor production, and visibly low or dark e-liquid when held to light. The device does not have a pod-level indicator — use the taste and visual tests to judge pod status.

Why is my JUUL 2 auto-firing?

Auto-firing — the device activating without a draw — is usually caused by e-liquid that has leaked around the airflow sensor. Remove the pod, clean the sensor area with a dry cotton swab, and allow the device to rest. If auto-firing continues after cleaning, stop using the device and contact JUUL support.

What do I do if my JUUL 2 pod is stuck?

Grip the pod firmly and apply gentle, steady pressure while wiggling side to side very slightly. Never use pliers or sharp objects. Once removed, clean the connection area inside the device with a dry cotton swab to remove any dried liquid that caused the sticking.

Can a damaged pod cause JUUL 2 problems?

Yes. A pod with a damaged Pod ID chip, faulty coil, or physical deformation can cause authentication failure, no vapour, leaking, or poor performance — all of which can be mistaken for device faults. Always test with a fresh pod from a new pack before concluding the device is the problem.

When should I replace the JUUL 2 device?

Only when charging fails consistently despite clean contacts and multiple verified power sources, multiple genuine pods all fail to produce vapour, LED behaviour is persistently abnormal, or the battery has severely degraded over time. Contact JUUL support for warranty assessment first.

Does cleaning the contacts actually help charging?

Yes, significantly. Dirty magnetic pins are the most common cause of JUUL 2 charging failure, and cleaning them with a dry cotton swab resolves the majority of cases in under a minute — without any replacement needed.

Can using counterfeit pods cause problems?

Yes. Counterfeit JUUL 2 pods don’t contain a valid encrypted Pod ID chip, so a genuine device produces no vapor when they’re inserted — which looks like a device fault but isn’t. Counterfeit pods also leak more frequently and deliver inconsistent flavor. Use only genuine pods from a verified Authentic Retailer.

Is the JUUL 2 covered under warranty?

JUUL offers warranty support for manufacturing defects. If troubleshooting doesn’t resolve your issue, contact the official JUUL support team with your purchase details. Purchasing from a verified Authentic Retailer ensures your device is genuine and eligible for warranty assessment.

Conclusion

Start with the simplest fixes — clean the contacts, check the battery, and reseat the pod. Most JUUL 2 issues resolve in minutes without replacing anything. If the problem persists after working through the relevant section of this guide, try a fresh genuine pod before concluding the device has a fault. If the problem continues across multiple genuine pods and every troubleshooting step has been followed, contact official JUUL support to check your warranty before purchasing a replacement.